Shipping policy
Last updated: 8 October 2025
We’re dedicated to delivering fast and reliable shipping for all our customers. Below, you’ll find an overview of our available shipping options and estimated delivery times for online orders.
Order Processing
Orders are processed and shipped between 8 am and 5 pm, Monday to Friday. Any orders placed on weekends or holidays will be processed on the next business day.
Working days are Monday–Friday, excluding UK public holidays.
UK Delivery Options
All UK orders are delivered by Royal Mail with the following methods and insurance options:
| Delivery Method | Insurance | Cost |
|---|---|---|
| Tracked 48 Royal Mail | Up to £150 | £4.35 |
| Tracked 24 Royal Mail | Up to £150 | £6.95 |
| Royal Mail Special Delivery | Up to £700 | £10.00 |
| Royal Mail Special Delivery | Up to £1,000 | £12.00 |
Delivery times typically range from 1–4 working days depending on the selected service and your location.
International Delivery Options
Please note – the customer will be liable to pay any local import fees/taxes incurred in their recipient country to receive the product.
| Country | Courier | Est. Delivery Time | Cost |
|---|---|---|---|
| Europe | DHL Express | 1–2 days | £20.00 |
| USA | DHL Express | 2–3 days | £25.00 |
| Canada | DHL Express | 2–3 days | £25.00 |
| Australia | DHL Express | 2–4 days | £30.00 |
| Rest of World | DHL Express | 2–4 days | £30.00 |
Shipping Policies
Estimated Delivery Times
Delivery times may vary depending on destination and external factors such as weather or carrier delays, which are outside our control.
Delivery Tracking
If your order is shipped with a tracked service, you’ll receive tracking information via email once your order has been dispatched.
Returned and Undeliverable Packages
If a package is returned to us due to an incorrect address, refused delivery, or being unclaimed, a reshipment fee will apply to cover the cost of sending it again.
Delayed or Lost Parcels
- UK: A parcel is considered lost after 10 working days from the expected delivery date.
- International: After 20 working days (Europe) or 30 working days (Rest of World).
Please contact us so we can investigate and arrange a replacement or refund.
Damaged on Arrival
If your order arrives damaged, please contact us within 48 hours with photos of the packaging and item so we can resolve the issue quickly.
Sustainable Packaging
We use right-sized boxes, recycled or recyclable materials where possible, and minimal plastic. If you have suggestions, we’d love to hear them.
Contact Us
If you have any questions about our Shipping Policy or the status of your order, please contact us:
Email: shopticalofficial@gmail.com